FOOD SAFETY & HANDLING POLICY
Food safety is a core priority at Butcher Boyz. This policy explains how we handle, store, and recommend caring for meat and wine products.
1) Cold Chain Management
All meat products are stored, handled, and transported under controlled temperature conditions to maintain freshness and safety.
2) Hygiene & Handling Standards
We follow strict hygiene and sanitation protocols throughout processing, packing, and delivery, in line with food safety best practices.
3) Customer Responsibility After Delivery
Once products are delivered or collected, responsibility for proper storage and handling transfers to the customer.
4) Storage Recommendations
- Fresh or chilled meat: refrigerate immediately and consume within recommended timeframes.
- Frozen meat: store at appropriate freezing temperatures until use.
- Wine: store in a cool, dark place away from heat and direct sunlight.
5) Quality & Safety Concerns
If you believe a product has a genuine safety or quality issue at the time of delivery or pickup, contact us immediately within the reporting timelines outlined in our Refund and Returns Policy.
6) Limitation of Liability
Butcher Boyz is not responsible for food safety issues arising from improper storage, handling, or preparation after delivery or pickup.
7) Contact
For food safety or handling questions, contact us:
Phone / WhatsApp: +233 55 772 7774
Email: support@butcherboyz.com